How To Reach Us


How can we help?

  Here are the most frequently asked questions.


Track Your Order





Cancel An Order

Please fill the contact-form provided. Note, if your order has already been shipped, simply reject the item upon delivery.


Return An Order

Please complete the contact-form if the item was delivered within 2 days. You can also find FAQs here


Payment Issue





For your payment security DO NOT share your Card details with anyone. For confirmation purposes, only the first 6 numbers and last 4 numbers of the card can be shared. NEVER share you Expiry Date or CVV number.

Still need help?

Please complete the HScrater Contact form and we will get back to you within 2 business days.


Customer Care
Please call us to speak to one of our customer service agents.
0704 531 2675
Mon-Fri, 8am-8pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.


Need help placing an order?
Call/WhatsApp our Customer Order Line - 0809 810 2234
Operating Hours: Mon-Fri, 8am-8pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.




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